Privacy Policy
This policy explains how Normanshire Care Services Ltd, trading as Normanshire Supported Living Services, collects, uses and protects personal information when you use this website or contact us. We are committed to handling your information carefully and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Normanshire Care Services Ltd is a supported living provider registered with the Care Quality Commission. Our office is at 87A Old Church Road, Chingford, London E4 6ST. You can contact us about this policy by emailing info@normanshirecare.co.uk or calling 020 3409 7719.
What information we collect
When you use our website forms, we may collect:
- Your name and contact details, such as your phone number and email address
- Information about the support you are enquiring about
- For professional referrals, your work contact details and brief information about the person being referred, such as their initials, age group and support needs
- For job applications, your contact details, experience and CV if you upload one
We ask you not to send medical records, NHS numbers or other detailed clinical information through our website forms. Where this information is needed, we agree a secure way to share it after first contact.
Why we use your information
- To respond to your enquiry, referral or application
- To arrange conversations, assessments and support
- To meet our legal and regulatory obligations as a care provider
Some information we handle, such as information about health or care needs, is special category data. We handle it only where there is a lawful basis to do so, such as your consent or the provision of health and social care.
How long we keep information
We keep enquiry and referral information only for as long as needed to respond and, where support goes ahead, in line with our record keeping obligations as a CQC registered provider. Job application information is kept in line with safer recruitment guidance.
Who we share information with
We never sell your information. We share it only where necessary and lawful, for example with local authority or NHS teams involved in someone's care, with your consent, or where we are required to by law. Our website forms are processed by trusted service providers who store data securely on our behalf.
Your rights
You have the right to ask for a copy of your information, to ask us to correct or delete it, and to object to or restrict how we use it. To exercise any of these rights, contact us at info@normanshirecare.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
For details of the cookies used on this website, please see our Cookie Policy.